Bajaj Finance FAQ

EMI stands for Equated Monthly Installments. EMI provides you with ease repaying your loan over a period of time through fixed monthly payments. Every installment comprises of principal and interest component. In certain scenarios installment may be unequal and frequency can be quarterly.

Repayment schedule is your loan repayment schedule. It provides the amount of each Installment, due dates and breakup between principal and interest components. It also provides balance principal at every stage of installment.

You need to contact CIBIL or relevant credit bureaus to understand your credit score. We would further like to inform you that, as a member of CIBIL (Credit Information Bureau India Ltd) & as per regulatory guidelines, Bajaj Finance shares your payment status & history with CIBIL. Any late payments will reflect in CIBIL records which cannot be changed and has to be accurate and complete.

Yes. However, any approval will be based on two wheeler loan eligibility criteria.

Yes. If you have cleared your loan without any defaults, you could be eligible for a special scheme. You can either apply here by filling an online form or leave your contact details here so that our representative can get in touch with you.

Your loan will be processed within 2-48 Hrs depending upon the documents submitted and verification.

Yes, you can change your bank account anytime during the tenure of your loan. Also, refer other points for more detailed information.

Yes. You can foreclose your loan anytime. 3% foreclosure charges applicable on principal outstanding amount if it is done before 12th installment is billed plus GST(applicable for loans disbursed w.e.f. 22nd July 2015)

You can apply for a bike loan on our website by filling an online application form. Click here to fill the form or leave an enquiry here so that our representative can get in touch with you.

You can check the list of documents to apply for a Bajaj Bike loan or a KTM loan by clicking here.

We currently do not have an option to change your EMI due date.This is keeping in mind the uniformity of payment due dates for all our customers.

Yes! You can send a SMS to our SMS service number 9223192235 by typing NOC from your registered mobile number. NOC will be issued once the loan tenure is completed and all dues are received as well as your vehicle RC number is updated with us. Please refer point 7 to make online payments.

NOC is valid till 90 days from the date of issuance. You need to submit the NOC to respective RTO within the validity period to remove Bajaj Finance Ltd. hypothecation from your registration certificate (RC).

Your loan status and details are just a miss call away! You can use Missed Call Self-Service at 97177 52222 and get below service information in one SMS response.

1. Loan Account Number
2. Current Month EMI Status
3. Outstanding Dues (EMI + Charges bifurcation)
4. Foreclosure Amount with validity date
5. Payment Link

The call will get disconnected automatically and an SMS will be sent to the registered mobile number of the customer.

Yes! You can send a SMS to our SMS service number 9223192235 by typing SOA from your registered mobile number.

Yes! You need to login to our website www.bajajautofinance.com/home/getlogin with login credentials like registered mobile, Loan account number and Date of Birth OR login with OTP on your registered mobile number. Your loan account information will be displayed on the screen after login.

Yes! You need to login to our website https://www.bajajautofinance.com/home/getlogin with login credentials like registered mobile, Loan account number and Date of Birth OR login with OTP on your registered mobile number. Your loan account information will be displayed on the screen after login.

You need to login to our website and raise a service request OR call our customer contact centre OR write an email to us with details of the request. Your email id will be updated in your loan records once it is validated by you through an auto generated email sent by us post updation.

You need to login to our website and raise a service request OR call our customer contact centre OR write an email to us with details of the request. Upon validation of your verification details, your mobile number will be updated in your loan account within 5 working days.

You need to provide a self attested copy of any KYC documents as mentioned below. You can send a scanned copy of documents to our customer care e-mail id bflcustomercare@bflaf.com or walk in to any of our branches along with your KYC documents. Acceptable KYC documents are; Aadhar Card, Valid Passport, Electricity bill, Water Bill, Telephone Bill (All bills shouldn’t be more than 2 months old), Election id card, Driving License etc.

Yes, at the time of giving fresh repayment mode, you may also opt to change the repayment mode. For e.g. if you had given cheques earlier towards repayment of your loan, you can now opt to give an NACH/ Auto debit mandate. Also, refer FAQ points for more detailed information.

You need to login with the correct login credentials like registered mobile number, 14 digit loan account number and your date of birth. You can also login via OTP (One Time Pin) option on your registered mobile number. If you still face issues then please write to us on bflcustomercare@bflaf.com with the issue screenshot.

Yes! You can pay your installment and other penal dues online by login to loan account OR through quick pay option. After login, click on ‘Make Payment’ option to pay your outstanding dues through our secured payment gateway.

Yes! You can pay part/part foreclosure payment online by login to loan account on website. You need to login to our website https://www.bajajautofinance.com/home/getlogin with login credentials like registered mobile, Loan account number and Date of Birth OR login with OTP on your registered mobile number. Click on ‘Part Foreclosure’ and pay your part payment through our secured payment gateway.

You have to pay swapping charges of Rs. 590/- in case you want to change the repayment mode. These charges can be paid by way of DD drawn in favour of “Bajaj finance Ltd.” payable at Pune & dispatched along with fresh repayment mode to BFL, OR you can opt to directly pay the charges from your bank account through the Quick Pay option on our web site. Also, refer FAQ point 24 for more detailed information.

There are two mode of repayment /account for your loan available. 1. Mandate and 2. Post dated cheques(PDC)..

a) Mandate and National Automated Clear House – NACH, In case you have an account with any of Banks / branch we suggest you to confirm whether your bank participates in NACH clearing. You can check the same by visiting NACH website (Click on “NACH Live Banks”. If yes, you can download the FORM from the Form center).

b) Post-dated Cheques (PDC) - You also have the option of sending us fresh cheques for the balance tenure of your loan. Please ensure that the cheques are CTS - 2010 standard cheques.

For mandate / cheques received by BFL at Pune on or before the 15th of the month the swap will be given effect from the immediate next month. If the mandates / cheques are received after the 15th of the month, the effect of change will be given from next to next month. For e.g. Your current due date is 8th of every month, and you send swap mandates/ cheques to BFL:

a) If the mandates / cheques are received on 13th March, the effect of change in bank account will be given in time for transactions to be presented on 8th April

b) If the mandates/ cheques are received on 19th March, the effect of change in bank account will be given in time for transactions to be presented on 8th May You will receive a SMS confirmation for effect given for such swap in repayment mode. The SMS will also mention the date from which the transaction will be presented on your new account.

You also have the option of calling us at our call center, or writing to us bflcustomercare@bflaf.com.

You can pay your outstanding dues amount by login to our website. You need login to our website www.bajajautofinance.com with login credentials like registered mobile, Loan account number and Date of Birth OR login with OTP on your registered mobile number. Also, you can approach nearest ICICI, Axis or Federal Bank to pay your due over the counter. You can download the Pay-in-slip from the “Form Center” menu option available in our website.

You need login to our website and raise a service request OR call our customer contact centre OR write an email to us with details of the request. We will verify and refund the excess amount if any to your registered bank account through NEFT.

If your presented installment is dishonored or bounced, you will be charged Rs.531 per bounce (Applicable for loans disbursed w.e.f. 1st Aug 2017) and Rs.413 per bounce for loans disbursed prior to 1st Aug 2017. Also, if the outstanding dues are not paid within the same month then 3% Late Payment Penalty (Plus applicable GST) will be charged on the outstanding installment dues per month.

You can view our branches and their addresses in “Contact us” menu option on our website.

Vehicle Registration Certificate (RC) issuance is a state specific process which is issued by respective RTO office to the registered vehicle owner after registration of vehicle. The process of RC issuance may vary as per state specific rules. You may approach the dealership from where you have purchased the vehicle for the respective RTO office process for further guidance.

You may write to us in case of a query by accessing Complaints/Requests section of our website. If you are still not satisfied by the resolution provided, you may escalate to us as per Grievance Redressal policy.

Visit our Bajaj Finserv website or click here Fair Practices Code

Yes, you need to collect Non Objection Letter from BFL, for which you have to visit branch/ send by mail to bflcustomercare@bflaf.com or post to BFL address with necessary documents like request letter, new address proof , DOB proof, New residential land line number, New office land line number, New mobile number if changed for FI and update in our records and issue No Objection Letter accordingly

For Customers taken loan on corporate name from BFL, the GSTIN registration details can be updated with BFL.  Please refer Form Center dropdown menu to download GSTIN update form.  Same can be filled-up and duly signed by the customer.  Further customer has to forward the updated form along with GSTIN registration copy & PAN number copy to bflcustomercare@bflaf.com.  The same will be verified, updated and acknowledged within 2 working days.  GST Credit Invoice needs to be requested on separate email @ bflcustomercare@bflaf.com

GSTIN updation form

To know more on the Ombudsman Scheme, please click here Ombudsman Scheme

User Manual

You can click  Citizen's Charter to view BFL Citizen's charter.

NACH (National Automated Clearing House) is a funds clearing platform similar to the existing ECS (Electronic Clearing Service).  NACH Cancellation request is used to cancel automatic debit from your account every month to pay your loan EMI.

Yes, you can stop NACH service at anypoint of time by submitting the online request form for NACH Cancellation available on our website, in the post login section.

Please click here to Login

Steps for cancellation of NACH services.

1. Please login on Web site Using credentials  ( Registered Mobile Number / DOB /Loan Account Number or  Registration Number )
2. If your existing mandate is registered then only you will able to view Mandate cancellation option.
3. On selecting the Mandate cancellation Option please follow the instructions.

Process for Submitting fresh Mandate:-

• Download the Mandate form from the Form center.

• Please Fill up the mandate with details as shown below and sign the mandate with the Account holder details.
  
• Please courier / speed post the Filled mandate along with photocopy of Cheque OR copy of First page of your bank pass book  to Us on following address.

To ,

HO Repayment Team

Bajaj Finance Ltd

Old Pune Mumbai Road

AKURDI ,  PUNE – 411B0 35