Privacy Policy

Applicable for the loan disbursed on/ after 1st April 2023

How does Bajaj Finance Ltd. (BFL) treat data collected from your visit on their web site, Mobile Apps, or Bot Assistant ?

The information provider's or his/her family members' Personal information [hereinafter referred to as "provider's 
Personal information”] are confidential matters and Bajaj Finance Ltd. [hereinafter referred to as "BFL"] recognizes the 
same. BFL is committed to keeping the information provider's Personal information confidential and secure and the 
provider of the information is protected, not only by the applicable privacy laws but, more importantly, by BFL's commitment 
to safeguard the privacy of personal information.


The information provider can surf all BFL website [which are available to the public] anonymously. When the information 
provider surfs BFL's website or uses Mobile Apps or Bot Assistant or provider's Personal information is collected through 
any other mode/source viz. inquiry forms/ Renewal notices, non-disclosure agreement, emails, or through the call center, or
any other modes of communication whether at the time of leads, or in the process of solicitation or procurement, or while 
servicing the customers or when loan communications are being made by customers, at any time, we will be collecting, 
processing and using the provider's Personal information or sensitive personal data/information of the provider. This 
information, includes but not limited to Customer Name, Residential address, Family Details, Email ID, Mobile Number, 
Birth Date, Aadhaar/PAN Number, Location data, IP address, etc. The information that we request will be retained by us 
and used as described in this privacy policy. The app does use third-party services that may collect information used to 
identify you.
The information provider is requested to kindly note that, while surfing/accessing BFL website or the information provided 
through any of the above-given modes, for whatever purpose, when personal information/data and or sensitive personal 
data/information is provided by the information provided it is sufficient authorization and or deemed authorization to BFL 
to call back the information provider or store and use the personal information/data and or sensitive personal 
data/information of the information provider or any family members of information provided for the purpose of solicitation 
and procurement of business by BFL. 
In this regard, the information provider or his/her family members will not be informed separately and surfing our or 
providing the Information, Personal information or sensitive personal data/information of the information provider or any 
family members of information provider by any of the above means shall be sufficient consent given by information 
the provider or his/her family members that such provider's Personal information/sensitive personal information of 
information of provider or any family members of information provided may be used by BFL for sending/calling for any 
promotional purposes, for the marketing of any products of BFL, for lead generation, cross-sell, soliciting and procuring any 
business for BFL without any limitation of whatsoever and you hereby give your irrevocable consent for the same and in 
In this regard, you shall not hold BFL liable for use the information/personal data/sensitive personal data. We store all the 
Personal information and or sensitive personal data/information in our servers/servers of service providers with all 
safeguards and such preserving of Personal information or sensitive personal data/information shall be for such period as 
per the policy of BFL.
Notwithstanding telephone/mobile of the information provided is registration with NDNC and or notwithstanding the 
Telecom Regulatory Authority of India [TRAI] restrictions/guidelines on unsolicited telecalls, by the information provider's
accessing BFL website [which are available to the public] and surfing/leaving the site halfway enquiring/verify BFL's 
products/services and or the information provider making a request to call him back, or by information provider providing 
the information of himself and his/her family members under any of the modes mentioned hereinabove, it is deemed that 
the information provider has expressly authorized BFL and or the information provided hereby authorize BFL to call 
him/her back or send text messages or emails to the information provider for sending promotional 
messages/emails/information or for solicitation and procurement of various insurance/loan products, or for cross-sell, and 
for services of BFL and also for service calls. In this regard notwithstanding the registration/non-registration under NDNC, 
the information provider or any family members of him/her shall not have any complaint or objections of whatsoever nor 
complain to TRAI as to any alleged unsolicited calls by BFL to the information provider or any family members of him/her.


In some cases, we may share the information provider's Personal information and or sensitive personal data/information 
with our employees, licensed agents, telemarketers, legal advisers, consultants, Service Providers, auditors, etc. In such 
cases the provider of the information is deemed to have permitted BFL to so disclose and use the same for their requirements 
and or for the purpose of their actions on our behalf and or for their offering their Services/products on our behalf. If 
sensitive personal data/information is collected by us on BFL's websites or by any other modes mentioned hereinabove by 
authorized person/s on behalf of BFL only in cases where it is required and considered necessary for offering the respective 
products/services of BFL and subject to what is stated elsewhere in this privacy policy, we will use sensitive personal 
data/information only for offering the BFL's products/services. Further, any Personal Information or sensitive personal 
data/information may be disclosed, without consent of the provider of information, to government authorities, courts, 
statutory authorities, financial institutions/credit bureaus/agencies/participation in any telecommunication or electronic 
clearing network as may be required by law, customary practice, credit reporting, statistical analysis, and credit scoring, 
verification or risk management and or as per provisions of laws, or to any third parties as per directions received under 
laws, as the case may be.


We respect the information provider's privacy rights, particularly the information provider's right to access his/her 
information. If the information provider asks us, and to the extent provided by Indian law, we will share with the information provider the personal information we collect/collected and retained about the information provided through our websites. We will keep the information provider's data accurate but for any mistakes, we shall not be liable or responsible provided always BFL shall not be responsible for the authenticity of the personal information or sensitive personal data or information supplied by the provider of information to BFL or to any other person acting on behalf of BFL.
Please provide us with any changes or corrections in data/information of the provider of information by sending your request to our grievance officer. As and when the request is sent by the provider of information to our grievance officer, to review the personal information or sensitive personal data or information we will review/update as per request and inputs of and information of provider of information and if personal information or sensitive personal data or information is found to be inaccurate or deficient or has to be updated/revised due to change, then we will correct or amend as feasible: BFL will comply with their obligations of secrecy.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a 
cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this 

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information 
(through third party products) on your phone called Log Data. This Log Data may include information such as your device 
Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our 
Service, the time and date of your use of the Service, and other statistics.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. we have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 18. we do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Data Security

BFL will take and implement the reasonable security practices, procedures, and standards as per the Policy of BFL, which will be as required and or not less than the applicable laws.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. we will notify you of any changes by posting the new Privacy Policy on this page.