COVID 19 outbreak- Stay safe. Get your loan queries solved digitally

Dear Customer,

Greetings from Bajaj Finance Limited – Auto Finance!

In the view of recent pandemic of COVID - 19, since this is becoming a matter of global concern, we trust you have taken necessary steps to stay safe.

At BFL, we are committed to have all kind of preventive measures to ensure the well-being of our customer and employees.

As a part of preventive measures, our branch offices will be operating with reduced staff and hence services at branch may be impaired temporarily. However, our digital platforms are fully geared to cater to your requirements.

You may use any of the following self-service channels as below:

Mobile App “MyBAFL”

Download our Mobile App from Playstore for Android devices /App Store for IOS devices and access your loan account and make payments.


Say 'Hi' on 9607200770 from your registered mobile & get started

Click & opt-in for Services on WhatsApp


Login to and avail your loan information make a payment.

Missed Call Service

Give missed call on 9717752222 from your Registered Mobile Number. You will get information on Loan account number, current Month EMI status, Dues Status, FC amount and payment link by a return SMS. This service is available 24 x 7.

Chat Bot – BRO

Login to or My BAFL mobile app and chat with BRO- Our Chabot who will assist you with queries related to your loan account.


Call us at your respective state number given below, our 24x7 IVRS on at Customer Care Helpline, which is functional on all days including Sundays and Holidays.

SMS Inward

SMS keyword as below to 92231 92235 from your registered mobile number:

  • SMS NOC to get NOC
  • SMS FC to know your Foreclosure amount
  • SMS Due to know Dues status
  • SMS SOA to get statement of account
  • SMS LASTPAY to get details of last 3 payments

Apply for New Bike and Auto Loan

Hassle-free and convenient way to apply online for Bajaj Bike and Auto loan. Click here to apply

For any further assistance, you may write to us on

Wishing you & your family good health! Thank you for choosing Bajaj Finance-AF.



Customer Service Team, Bajaj Finance Limited – Auto Finance.